Everything between a conversation and a complete file.
Four services, run in house, each with a named owner and a written standard, and underpinned by our own technology and the X15 Academy. Partner firms take the whole chain or the parts they need.
Field Acquisition
Trained X15 consultants, face to face, across the UK.
A face-to-face conversation is where many people first hear that they may have a claim, and it is the channel much of the market has given up on because it is hard to do well. We do it with our own teams. Every consultant is trained through the Academy before any client contact, carries an X15 badge, and is managed by a team leader with a defined area.
What we do
What we never do
Coverage
Teams across the UK. New areas are opened to match a partner firm’s planned volume, typically within four weeks.
Digital Acquisition
Paid, organic and owned channels, run in house, consent evidenced at every step.
Each X15 business runs its own consumer brand online: search, social, email and an online journey built for that claim type. The online journey follows the same consent and evidence standard as the field team, so a claim that starts online and finishes in person, or the other way round, keeps one consent trail.
Channels
Controls
Qualification & Compliance
Your criteria, applied before you ever see a claim.
Each partner firm’s acceptance criteria are written down, agreed and built into the technology for that claim type. A claim that fails them is never referred. One that passes carries the evidence the firm asked for: identity checked, supporting documents attached, consent to refer signed and dated. Your own checks still apply; ours mean they rarely find a gap.
Identity
Photo ID captured and checked, with address confirmation.
Evidence
The documents your criteria name, captured and indexed to the claim.
Consent
Plain-English explanation, signed consent to refer and a privacy notice, all retained.
X15 is a sales and marketing company and does not provide legal advice or assess the legal merits of any claim. Qualification means checking a claim against the partner firm’s own written criteria.
Partner Account Management
One named person. Numbers in writing. No surprises.
Every partner firm has a named account manager who owns the relationship end to end. Volume is planned monthly, reported weekly and reviewed quarterly, and the plan is a written document both sides sign. If quality or volume slips, you hear it from us before you see it in the numbers.
Monthly
Volume plan agreed by area and claim type.
Weekly
Placements, pipeline and any rejected files, with reasons.
Quarterly
Quality review, criteria changes and next quarter’s plan.
Always
A direct line to your account manager.
Our technology and the X15 Academy.
Technology built for each claim type carries every claim, and the Academy carries every person.
Technology
A build for each claim type: capture, verification, placement and reporting, to one standard.
Academy
Induction, assessment and progression for every role, from consultant to account manager.
Which arrangement fits your firm.
Full chain
Planned volume
All four services. A monthly volume plan by claim type and area, a named account manager and weekly reporting. The arrangement most firms take.
Digital only
Online acquisition
Digital acquisition and qualification for firms that want online volume without a field presence, on the same consent and evidence standard.