Specialist claims businesses. One standard.
X15 Group runs a number of specialist claims businesses. Each focuses on one type of claim, runs on technology built for that claim type, and is staffed by people trained in the X15 Academy.
What every X15 business shares.
We share the details of the claim types we work in with partner firms directly, rather than publishing them here.
Specialist focus
Each business concentrates on one type of claim, so the conversation, the questions and the evidence are right for that claim.
Technology built for it
Each business has its own build, shaped around its claim type, its vertical and the sensitivity of its data.
Academy-trained people
Every consultant is trained and assessed on that claim type before they speak to anyone.
The X15 Standard
The same six commitments, written into every partner agreement, whichever business a claim came through.
A named account manager
One person who owns each partner relationship across the group.
One complaints route
A single, published route for clients and partner firms, logged and reviewed.
How a new business is launched.
The same playbook each time, which is why a new claim type can go from agreement to first placements in months rather than years.
01
Partner first
A partner firm with appetite for the claim type and written acceptance criteria.
02
Compliance review
Regulatory position, advertising rules and consent wording settled before any public activity.
03
Technology built
A build for the claim type, with criteria, evidence list, retention and reporting set up for the firm.
04
Academy module
Consultants trained and assessed on the new claim type before they speak to anyone.
05
Brand and launch
A consumer brand, an online journey, an area plan and a digital plan, then first placements against the volume plan.
One agreement, every business.
A partner firm signs one agreement with X15 Group and can take volume from any business in it. Same account manager, same standard, same reporting.
What stays the same across the group