From first conversation to qualified case.
A clear, repeatable process, run by trained people, with the claimant's consent at every step.
The process
The same four steps for every claim type.
Reach
Field consultants meet people face to face. Digital campaigns reach consumers and businesses at scale.
Qualify
Each case is checked against the partner's criteria, with key facts confirmed and evidence gathered.
Place
Qualified cases are referred to the partner firm whose criteria they match, with the claimant's consent.
Support
Claimants know who they've been referred to and what happens next. Partners get clear reporting.
Our standards
How we expect every member of the team to work, on every visit and every call.
Clear about who we are
Consultants explain who X15 is and what we do at the start of every conversation.
No pressure
People are given the facts and time to decide. A "no" is respected.
Consent before referral
No case is passed to a law firm until the claimant has agreed to it.
Trained before day one
Every consultant is trained on the criteria for each claim type and our standards before they start.
Data handled properly
ICO registered, with personal data handled under UK GDPR and shared only with the partner firm.
Quality reviewed
Cases are reviewed for quality, and partner feedback is fed back into training.
See the process for yourself.
We're happy to walk your team through exactly how cases are sourced and qualified.